Warranty Information
Prior to sending your Boundless product in for repair,
we suggest you contact our technical support group for
assistance. If it is determined that your product is in
need of repair, service center personnel will provide you
with an SRA (service return authorization) number. This
number should be used for all inquiries regarding your
equipment and must be clearly visible on the outside of
the shipping container to ensure proper handling.
Please remove all NON-Boundless parts from the equipment. Boundless Technologies is not responsible for customer owned supplies. Equipment should be returned in the original packaging whenever possible. Boundless Service Centers will supply new boxes in advance upon request (for a nominal fee).
Our service centers will always try to accommodate any special requests or requirements our customers may have. Please contact the center in your region to discuss your specific needs with our service representatives.
Boundless Technologies Warranty
for Product Returned to Boundless Technologies US repair
depots
| Product Series |
Standard Warranty |
Extended Warranty Option |
Total Warranty
Available |
Extended
Warranty Price |
| ADDS Text & Littlefoot Color |
1 year |
3 years |
4 years |
$50 |
| ADDS 3153 |
3 years |
2 years |
5 years |
$50 |
| VT 5xx |
3 years |
none |
3 years |
0 |
| Dorio |
3 years |
none |
3 years |
0 |
| ADDS 53xx Thin Client |
3 years |
2 years |
5 years |
0 |
| ADDS 57xx Thin Client |
1 year |
2 years |
3 years |
$20 |
| ADDS 63xx Thin Client |
3 years |
2 years |
5 years |
0 |
| ADDS 6700 Thin Client |
3 years |
2 years |
5 years |
0 |
| ADDS 7500 Thin Client |
3 years |
2 years |
5 years |
tbd |
Limited Warranty Terms & Conditions
Boundless Technologies at 50 Engineers Lane, Farmingdale,
NY 11735 warrants to the original end user purchaser that the product
shall be free from defects in material and workmanship from the date of
purchase to the corresponding standard warranty time period specified on
the warranty options chart printed above. In accordance with the terms
of this limited warranty, Boundless Technologies, at its expense (except
as stated below), shall either repair or replace any product or part
thereof which is proven defective. TO OBTAIN SERVICE UNDER THIS LIMITED
WARRANTY you must return the product, freight prepaid and insured (or
assume the risk of loss or damage during shipment) in the original
container or an equivalent, to a Boundless Technologies Service Center. If the unit was not registered, a written receipt for the product,
showing the date of purchase, distributor’s or dealer’s name from whom
you purchased the product, and both the model and serial number of the
Boundless Technologies product must accompany any request or claim for
work to be performed. Boundless Technologies will pay the return
freight, within the continental United States, on all units returned
within the standard warranty period. Customers pay
freight both ways during the extended warranty period on all thin
clients.
THIS LIMITED WARRANTY COVERS
repair or replacement at
the discretion of Boundless Technologies, Inc.
Do not forget to submit your warranty
registration!
