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USCIS Hosts Fireside Chat with Agency Leaders


The discussion covers the reality of the visa backlog and what processing times to actually expect in 2023

  • Written By:
    Alison MoodieAlison Moodie is the Managing Editor at Boundless Immigration.
  • Updated March 7, 2025

USCIS building

U.S. Citizenship and Immigration Services (USCIS) has released a recording of a panel discussion between USCIS Director Ur Jaddou and Citizenship and Immigration Services (CIS) Ombudsman Phyllis Coven.

During the hour-long, prerecorded conversation, Director Jaddou and Ombudsman Coven discuss a variety of topics, including USCIS’ challenges and accomplishments of 2022 and what to expect for immigration updates in 2023. In the recording, Director Jaddou touches on USCIS “processing times, backlog reduction efforts, customer service, and funding and congressional appropriations”. Ombudsman Coven also covers “recommendations on USCIS’ fee-for-service funding model” and the types of assistance CIS provides to the public.

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To learn more, you can watch the panel discussion on USCIS’ official YouTube channel. If you’re interested in keeping up with the current status of the green card backlog, Boundless also publishes a monthly report here.