Careers at Boundless Immigration


Are you ready to change lives?


Join Boundless


Who we are

At Boundless, our mission is empowering families to navigate the immigration system more confidently, rapidly, and affordably. We provide the tools, information, and personalized support to help guide immigrants through this experience with as much peace of mind as possible. We are backed by top venture firms in Seattle and around the country.

Team Boundless

Why this work is important

Immigration is life-changing. There are so many hurdles to starting a new life in a new country, and the work you do at Boundless can directly improve the lives of millions of people who seek confidence in their immigration journey.


How to apply

If you are interested in applying for a role, reach us at jobs@boundless.com with your resume and a few paragraphs about why you are interested in Boundless.


Current Openings



Product Designer

Boundless is looking for a product designer to expand on Boundless’ offerings, improve the Boundless service for immigrants, and grow with the company.

In this role, you will:

  • Explore the complexities of the immigration space with immense empathy. Come up with design solutions to meet the needs of our users.
  • Create design solutions that effectively embody product functions and brand identity. This includes the design and production of digital interfaces, services, as well as print based communications, et al.
  • Work with a team of designers and developers to expand and evolve the design language of an early stage startup.
  • Communicate design solutions effectively to engineers and product managers. Support engineers with design rationale, annotations and assets in the product development process.
  • Ideate and execute in a fast-paced, constantly changing environment.

We are looking for:

  • High-caliber product design skills. A deep understanding of user experience design, interaction modeling, typography, composition, and layout principles. Intimate knowledge of current digital design trends and conventions.
  • Experience conceiving and iterating product features based on data, business strategy, as well as your own designerly intuition.
  • 4+ years of experience as a designer in the digital product space.
  • Design experience demonstrated through a portfolio of multiple projects.
  • Bachelor’s degree in graphics design, interaction design, fine arts, or a related design discipline.
  • Fluent in digital design tools, such as Sketch, Photoshop and Illustrator.
  • Strong collaborator with designers and non-designers alike.
  • Mature organizational skills. Excellent self-starter. Able to be effective working both independently and in teams.

Extra credit:

  • Illustration skills.
  • Motion design skills.
  • Cross-cultural personal experience, or experience designing for diverse user groups.
  • Experience working in startup environments.

Apply: jobs@boundless.com


Customer Success

Do you intuitively understand what to say to encourage and empathize with others, especially during stressful moments? Do you have an eye for details and love checklists? Do your friends and family tell you that you’re magical at explaining complex topics? If you answered yes to the above and are ready to join a fast-growing technology startup that’s changing the world, we are looking for you!

We are looking for passionate customer success team members who believe that the right combination of technology and people can achieve amazing things.

In this role, during your first month, you will:

  • Learn about our customer. Listen to customer calls, watch chats, and read support and help emails. Really understand what our immigrant families are confused about and what would be most helpful.
  • Learn about the immigration system. Read articles and reports outlining how the family-based immigration process works and talk to our in-house immigration law and policy experts about what families struggle through.
  • Learn about the immigration application process. Understand what forms and documents are required, how successful applications are put together, and what happens after an application is mailed off to the government.
  • Change a family’s life. Help a customer through the entire application preparation process and hear their excitement as they marvel over the flawless application that will help them stay together.

Within three months, you will:

  • Manage a caseload of customers from all over the world. Own their process from end-to-end, answering all of their questions with clarity and empathy (over phone, email, or chat), ensuring their application is complete and re-assuring them through this stressful process.
  • Scale your efforts to be more effective. Create processes and implement templates, guides, and tools that allow you to efficiently and effectively help even more customers. Contribute to our customer knowledge base and support content.
  • Make a mistake! With scale and experimentation comes mistakes. You will follow our operational process to recover from the mistake, have a blameless learning session about the root cause of the issue, and implement action items for us not to repeat the same mistake in the future.

Within one year, you will:

  • Guide new product development to help Boundless be more successful. As you manage the front lines of our customers’ needs, you will have an innate understanding of our customers. You will share that knowledge and work with our design and engineering teams on new tools and features to help address our customers’ biggest problems.
  • Help add to our public-facing resources. Write blogs and articles that will help address common, general immigration questions. Help develop customer testimonials and case studies.
  • Work with your manager to identify three personal learning goals for yourself and identify concrete steps to reach these goals.

About us:

We are a growing team of customers success advocates working out of Pioneer Square, Seattle. The only requirements for this position are that you can clearly communicate in English in writing and verbally over the phone (second, third, fourth languages are incredibly helpful as well!), and that you have an absolute passion for providing customers the absolute best experience.

Apply: jobs@boundless.com


Communication and Marketing Associate

Are you the type of person who has a knack for explaining complex topics in simple, everyday terms? Do you excel at to building rapport and solving customer problems over the phone? Are you excited at the idea of playing a critical role in an early stage startup as we learn more about our growing customer base? We’re looking for someone who is energized to spend their day helping Boundless’ potential customers understand the immigration process and how Boundless can help.

Every single interaction with the customer is an opportunity to provide clarity and relief through the immigration process, and we are looking for someone who can be the champion of that cause.

In this role, during your first month you will:

  • Receive training. You will read articles and reports outlining how the family-based immigration process works and talk to our in-house immigration law and policy experts about what families struggle through. You will also shadow current Boundless employees as they communicate with Boundless customers so you can absorb the day to day interactions with customers and really understand what our immigrant families are confused about and what would be most helpful.
  • Start helping Boundless customers yourself. By the end of your first month, you’ll be responding to live chats instantaneously, thoughtfully replying to inbounds emails, and fielding phone calls about both Boundless and the immigration process.
  • Start performing outreach phone calls to potential customers who haven’t reached out to us themselves. We will be calling everyone who has started the process with Boundless on the phone to make sure all of their immigration questions are thoroughly addressed and that they understand exactly how Boundless can help them.

Within three months, you will:

  • Ramp up! Because we are a rapidly growing startup, we have inspiring goals that are challenging but achievable. With your training in your first month, you’ll be able to thrive as you get into the swing of your outreach calls and the handling of inbounds. We’ll have regular learning sessions to improve our messaging and communication so that we’re always improving and honing our interactions with the customer.
  • Scale our efforts to be more effective. You’ll work to improve our processes and implement templates, guides, and tools that allow us to efficiently and effectively help even more potential customers as we continue to grow.
  • Make a mistake! With scale and experimentation comes mistakes. You will follow our operational process to recover from the mistake, have a blameless learning session about the root cause of issue, and implement action items for us not to repeat the same mistake in the future.

Within a year, you will:

  • Have the opportunity to own the entire customer outreach program and become a leader on the lead conversion team — managing new employee training, reporting, metrics, and experimentation to guide the future of the entire customer outreach initiative at Boundless.
  • Guide new product development to help Boundless be more successful. As you manage the front lines of our customer’s needs, you will have an innate understanding of our customers. You will systematically share that knowledge with the rest of the team and be the champion of product improvements as you work with engineers/designers to improve the customer experience.
  • Work with your manager to identify three personal development goals for yourself (e.g., become a better public speaker, learn SQL) and identify concrete steps to reach these goals.

About us:

This role will be a part of our growing team of marketing and lead conversion experts working out of Pioneer Square, Seattle. The only requirements for this position are that you can clearly communicate in English in writing and verbally over the phone (second, third, fourth languages are great as well!), and that you have an absolute passion for providing customers the absolute best experience.

Apply: jobs@boundless.com


Senior Software Engineer – Frontend

We are looking for an experienced software engineer who can teach us React/Redux best practices, is detail-oriented and enjoys creating high-fidelity user experiences, and is passionate about improving user experiences in a data-driven way.

If you want to create a meaningful impact on the world with technology; if you share our belief that bringing empathy to our customers, our product, and our team will bring success; and if you aim to constantly improve in what you do, Boundless is the right place for you.

During your first month in this role, you will:

  • Pair with the other engineers in our team to thoroughly understand our products, our process, and the technologies we use.
  • Work closely with our design team to understand our in-house UI system and our existing design/development interaction model.
  • Periodically participate in our customer support lines and customer feedback sessions to hear directly from immigrants about their concerns, problems, and frustrations in their immigration journey.

Within three months, you will:

  • Work directly with other engineers, designers, and stakeholders in your cross-functional core team to build and deliver new features and experiments.
  • Work with our data team to measure the effectiveness of your features and make adjustments to improve their effectiveness based on established success metrics.
  • Be the point person for our UI system, and advocate and mentor our team to evolve it for future needs.
  • Work with your manager to identify three personal development goals for yourself and identify concrete steps to reach those goals.

Within a year, you will:

  • Have an intimate understanding of our customers so that you can identify important areas of improvement; develop a roadmap of projects; and lead your core team activities to improve our products.
  • Be the primary technical lead for UI infrastructure and work closely with our design team to create a process that enables us to effectively deliver high-fidelity features.
  • Help create the most effective design/engineering collaboration model.
  • Help shape our overall product roadmap and help create effective organizational structures for our cross-functional core teams to operate in high efficiency.
  • Help hire great people to our growing team and improve the onboarding and learning experience for new team members.
  • Play an essential role in building an inclusive and high-performing culture at Boundless.

About us:

We are a growing team of designers and engineers working out of Pioneer Square in Seattle. We work with Rails, React, Redux, and React Native. We believe passion for learning always beats experience.

Apply: jobs@boundless.com


Software Engineer

We are looking for great engineers to form the foundation of our engineering team for years to come. If you want to create a meaningful impact on the world with technology; if you share our belief that bringing empathy to our customers, our product, and our team will bring success; and if you are always on the lookout to get better at what you do, Boundless is the right place for you.

In this role, during your first month you will:

  • Be assigned a mentor, who will pair with you most of the time as you learn about our codebase, our deployment, and our process.
  • Work with your mentor and our design team to ship a complete feature for our mobile or web application.
  • Periodically join our customer support lines and customer feedback sessions to hear directly from immigrants about their concerns, problems, and frustrations in their immigration journey.

Within three months, you will:

  • Look at usage metrics, measure the effectiveness of your feature, and make adjustments to improve its effectiveness.
  • Make a mistake! You will then run through our operational process to recover from the mistake, have a blameless learning session about the issue, and implement action items for us not to repeat the same mistake in the future.
  • Work with your manager to identify three personal development goals for yourself and identify concrete steps to reach these goals.
  • Continue pairing with other team members until you are comfortable working on your own in our codebase.

Within a year, you will:

  • Have an innate understanding of our customers, so that you will be able to identify an important problem, come up with ideas to solve this problem, and work with others in the engineering, design, marketing, and customer success teams to solve this problem.
  • Contribute to our infrastructure, automation, and testing to ensure a sustainable work environment for our team.
  • Help the newer members of our ever-growing team have an ever-improving onboarding and learning experience.
  • Play an essential role in building an inclusive and high-performing culture at Boundless.

About us:

We are a small (for now) team of designers and engineers working out of Pioneer Square, Seattle. We work with Rails, React, Redux, and React Native. The only requirement for this position is to be able to code in JavaScript or Ruby at production quality. We believe passion for learning always beats experience.

Apply: jobs@boundless.com


Business Strategy Intern

We are looking for a teammate who will help us analyze and tackle large, strategic questions as we grow. What are our customers looking for? How do we best reach them? How should we improve our product? What other players should we pay attention to? This person loves diving all the way down into the data before coming back up with clear insights and recommendations.

In this internship, during the first month you will:

  • Work with the marketing and engineering teams to develop systems to understand performance across the customer and product experience
  • Talk to our customers (and watch their behavior) to understand the problems they have and how we can better solve them
  • Identify opportunities for improvement compared with competitors’ offerings
  • Gather and organize immigration data from United States Citizenship and Immigration Services and the Department of State

In the 2nd and 3rd month, you will:

  • Analyze the competitive landscape and market opportunity across immigration categories
  • Lead the efforts of one or more major initiatives to improve the customer experience or product performance, from hypothesis through implementation and iteration

After the 3rd month, you will:

  • Support the CEO with new strategic initiatives
  • Support Boundless’ progression towards rigorous experimentation with dashboards, systems, and processes
  • Own an aspect of the customer experience, of the customer acquisition funnel, or a new product

About us:

We are a growing team of passionate engineers and marketers working out of Pioneer Square in Seattle. The only requirements for this role are that you love working with data and you love turning big, ambiguous problems into clear recommendations and projects. We believe passion for learning always beats experience.

Apply: jobs@boundless.com