Ask My Attorney Subscriber FAQs



Signing up


Q: How do I sign up?

A: To sign up, visit our Ask My Attorney page, and click on the “Sign Up” link.


Booking appointments


Q: How do I book an appointment?

A: Once you sign up, we will send you a link via email to book an appointment with your assigned independent attorney. Click on that link, and schedule your appointment at your convenience.

Q: What if I have to cancel or reschedule?

A: Simply email your independent attorney to let them know you have to reschedule and then book another appointment using the booking link.

Q: How will my independent attorney contact me?

A: They will contact you with the phone number that you provided when you booked an appointment.


Discussions


Q: What can I talk about?

A: The independent attorneys are experts in family immigration and naturalization, so they will be able to answer any questions related to those subjects and about your specific case. If you have any questions outside of family immigration or naturalization, they may or may not be able to answer them for you.

Q: For how long can we talk?

A: Each consultation is 15 minutes, and during that consultation, your independent attorney will address one unique issue.

Q: What’s a unique issue?

A: A unique issue is a new legal matter that you have not discussed in a previous consultation with your independent attorney. For example, someone can ask about how to get an expedited travel permit if they need to leave the United States after they applied for a green card. That is one unique issue. Another would be how to transition from being an employment-based green card holder to a marriage green card holder.

Q: What if I can’t get all of my questions answered in 15 minutes?

A: Each 15-minute consultation can cover only one unique issue. In other words, a second or third consultation cannot cover the same issue. If you need to consult about another unique issue, simply schedule another 15-minute consultation. If you have a more complicated issue that requires longer than a 15-minute discussion, you can retain the independent attorney at a 25% discount on their standard rate. This is subject to the attorney’s availability and discretion.


Independent Attorneys


Q: Who is my attorney?

A: Your attorney is an independent attorney who has been vetted by Boundless to make sure they have relevant experience for your needs. We look for attorneys who have several years of experience in family immigration law, including a large number of successful application filings. And beyond just skills and experience, we look for attorneys who are responsive, empathetic, and respected in their professional community. Please note that the independent attorneys are not employees of Boundless.

Q: What if I want to use a different attorney?

A: Boundless customers rarely request a different independent immigration attorney, and such requests are evaluated on a case-by-case basis. We therefore cannot guarantee that we can reassign you to a different independent attorney. If you prefer to be reassigned, please email askmyattorney@boundless.com, and we will do our best to accommodate your needs based on the other independent attorneys’ availability.


Refunds


Q: What if I want a refund?

A: This is a month to month subscription. Once you pay for a month, we do not provide a refund for that month paid. If you would like to cancel your subscription, please contact askmyattorney@boundless.com, and we will cancel your subscription at the end of the month period. You may continue to schedule appointments with your independent attorney until your subscription expires.


Support


Q: I have additional questions. Where should I ask them?

A: Please email your questions to askmyattorney@boundless.com.